Lifetime guarantee

1. Overview

At 9DollarNecklaces, we stand behind the quality of our products. Our Lifetime Guarantee covers manufacturing defects and material failures under normal, intended use.

This guarantee applies only to products purchased directly from 9DollarNecklaces.

2. What Is Covered

Our Lifetime Guarantee covers:

  • Broken or faulty clasps under normal use
  • Structural defects in the chain (e.g., links failing unexpectedly)
  • Manufacturing defects present after delivery

3. What Is NOT Covered

This guarantee does not cover:

  • Lost or stolen items
  • Normal wear and tear (scratches, minor bending, fading over time)
  • Damage caused by misuse, excessive force, or improper care
  • Altered, modified, or repaired items by third parties
  • Items not purchased from 9DollarNecklaces

4. Replacement Policy

If your item qualifies under this guarantee:

  • We will replace the item with the same or a similar product, subject to availability
  • Replacements are limited to one (1) replacement per item, unless otherwise approved
  • Customers may be responsible for shipping costs associated with replacements
  • Customer must return original items to sender.

We reserve the right to determine eligibility at our sole discretion based on submitted evidence.

5. Claim Process

To submit a claim, customers must:

  1. Provide proof of purchase (order number or receipt)
  2. Submit clear photos or videos of the issue
  3. Return the original item if requested

Failure to provide sufficient evidence may result in denial of the claim.

6. Fraud & Abuse Protection

We take fraudulent activity seriously.

  • Any attempt to return items that were not originally purchased from 9DollarNecklaces
  • Any substitution, tampering, or intentional misrepresentation
  • Repeated or suspicious claims

may result in:

  • Immediate denial of the claim
  • Permanent refusal of future service
  • Cancellation of existing orders
  • Potential legal action to recover damages, costs, and associated fees to the fullest extent permitted by law

7. Right to Refuse Service

9DollarNecklaces reserves the right to refuse any claim, order, or service at our discretion in cases of suspected abuse, fraud, or violation of this policy.

8. Limitation of Liability

To the maximum extent permitted by law, 9DollarNecklaces shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.

9. Policy Updates

We reserve the right to update or modify this policy at any time without prior notice.

Our lifetime guarantee covers manufacturing defects and normal use.


We reserve the right to deny any claim where returned items are determined to be altered, replaced, or not originally purchased from 9DollarNecklaces.


Any attempt to return counterfeit, substituted, or fraudulent items may result in refusal of service, account restriction, and potential LEGAL action to recover damages and associated costs.